1. Free trial
Every new member gets a 7-day free trial with full access to paid features. No card is charged during the trial. If you do not want to continue, simply do not subscribe — you will not be billed.
2. Cancelling a subscription
You can cancel at any time from the Billing tab of your Account page. Cancellation stops future renewals; you will continue to have access to paid features until the end of the period you have already paid for.
3. 14-day goodwill refund on first payment
If you subscribe and change your mind, you can request a full refund within 14 days of your very first paid charge, provided you have not made significant use of paid features in that period (for example, sending a large volume of messages or connection requests). This is offered as a goodwill policy and is in addition to any statutory rights you have as a consumer under Singapore law.
4. Renewals
Renewal charges (monthly or yearly) are generally non-refundable, because you keep full access to the service throughout the paid period. As a courtesy, if you notice a renewal charge within 7 days and have not actively used the paid features in that billing period, contact us and we will consider a pro-rata refund at our discretion.
5. When we will refund you
- You were charged in error or double-charged.
- Paid features were unavailable for an extended period due to a fault on our side.
- Applicable Singapore consumer law requires a refund.
6. When we will not refund you
- You forgot to cancel before a renewal charge (subject to Section 4 above).
- You changed your mind after the 14-day window on your first payment.
- Your account was terminated for breach of our Terms of Service or Acceptable Use Policy.
7. How to request a refund
Send a message through our Support page using the email address on your account. Please include the date and amount of the charge. We aim to respond within 2 business days, and refunds are returned to your original payment method via Stripe.
8. Taxes
Prices are shown inclusive of any applicable Singapore taxes. Refunds are calculated on the amount you actually paid.